Premium Poly Patios is an online furniture retailer selling POLYWOOD and poly lumber outdoor pieces, not a local installation contractor. If you searched expecting a patio enclosure company or a contractor who shows up at your door, that's worth knowing upfront. What you're actually looking at is a web store operated by Zicom, Inc., based out of Franklin, NC and Millersburg, OH, selling things like Adirondack chairs, dining sets, gliders, and bar sets with free nationwide shipping. Reviews across SmartCustomer and Sitejabber are mixed at best, with a 2.0-star average and 65% of reviews landing at 1 star in one dataset. That pattern deserves a close look before you hand over your credit card.
Premium Poly Patios Reviews and Buying Guide for Homeowners
Vera Grady
27 May 2026
What Premium Poly Patios actually is (and what you're buying)
Premium Poly Patios has been selling poly lumber outdoor furniture online since 1998, according to its About page. The company operates under Zicom, Inc. and runs its store at poly-lumber-furniture.com. It is classified as an online retailer by the Better Business Bureau, not a service provider or installation company. You browse products, place an order, and furniture ships to your door. There is no local installer showing up, no site assessment, and no contractor warranty on labor.
The product lineup centers on POLYWOOD-brand furniture, which is a legitimate and well-regarded brand using recycled plastic lumber. Think Adirondack chairs, chaise lounges, dining sets, gliders, and bar sets designed for decks, patios, and poolside use. The material itself resists moisture, fading, and insects, which is one of the primary selling points of poly lumber furniture in general. What you're evaluating here is whether Premium Poly Patios is a reliable place to buy it, not whether poly lumber is a good material choice (it generally is).
Delivery is listed as free and nationwide, so geographic location should not be a barrier to ordering. However, there is no local service area, no installation crew, and no showroom walk-through process. You are buying remotely based on photos, specs, and product descriptions on their website.
How to read Premium Poly Patios reviews without getting misled
The most important thing to understand when reading reviews for any online retailer is that the review platform matters a lot. Premium Poly Patios shows up on SmartCustomer with 96 reviews and a 2.0-star average, with 65% of those reviews sitting at 1 star and only a 22% recommendation rate. That is a genuinely concerning distribution for any retailer. However, SmartCustomer aggregates reviews from other platforms, so you want to verify whether those reviews are first-hand and recent, or older imports that may not reflect the current operation.
The BBB profile for Zicom, Inc. (the parent company) shows complaints around product/listing disputes and refund situations. Interestingly, BBB currently shows an A+ rating on the profile page, but the company is NOT BBB Accredited. That distinction trips people up constantly. An A+ rating from BBB without accreditation basically means the company has responded to some complaints, not that it has met BBB's standards or paid for oversight. Do not treat the A+ as a green light.
The Houzz listing for Premium Poly Patios in Millersburg, OH had zero customer reviews at the time of research, which limits your ability to cross-reference there. When a retailer has a wide presence on review aggregators but an empty profile on a major platform like Houzz, it often means the company has not built a robust relationship with that design-oriented customer base, or those customers simply do not use that platform.
- Look for patterns across multiple platforms, not just a single rating number
- A 65% one-star share in a dataset of 96 reviews is statistically significant, not just a few unhappy outliers
- Non-accredited BBB status with an A+ rating is not the same as a verified, trustworthy business endorsement
- Check whether reviews mention specific products, order numbers, or timelines (these are more credible than vague praise or rage-posts)
- Look for recent reviews from the last 12 months specifically, since older feedback may predate ownership or operational changes
What customers say they like (the genuine positives)
Among the positive reviews that do exist, a few themes come through. Some customers specifically praise the quality of the materials and the craftsmanship of the furniture itself. Since POLYWOOD is a well-established brand with a strong independent reputation, this tracks. If you receive the right product in good condition, it is very likely to hold up well outdoors for years. Poly lumber does not rot, splinter, or require painting, and POLYWOOD in particular carries strong manufacturer warranties.
- Material quality: positive reviewers specifically mention quality of materials and overall build of the furniture pieces received
- Communication (when it works): some customers report polite interactions and satisfactory communication during their order
- Repeat purchase intent: a subset of satisfied customers mention they would order again, which suggests some portion of orders do arrive correctly and on time
- Free shipping: nationwide free delivery is a genuine cost advantage, especially on heavier poly lumber furniture that can be expensive to ship independently
- Product selection: POLYWOOD and poly lumber dining sets, Adirondacks, and loungers cover a wide range of outdoor furniture needs
What customers complain about most (the real red flags)
This is where the review data gets uncomfortable. The most common complaint categories hit several critical areas: shipping delays, incorrect items being delivered, difficulty reaching customer support, and in some cases, having to escalate to a credit card dispute to get resolution. Those last two are serious red flags. When customers cannot reach a human at a retailer and have to go straight to their bank, something is structurally broken in the service model.
- Shipping delays: multiple reviewers report orders arriving significantly later than expected, with poor proactive communication during the wait
- Incorrect items: at least one documented case involves receiving furniture at the wrong height, requiring full disassembly and return shipping, which is a logistical nightmare with heavy poly furniture
- Customer service accessibility: recurring mentions of difficulty reaching a live person or getting timely responses to inquiries
- Credit card disputes: some customers report having to escalate to a chargeback to resolve their issue, which indicates the company's own resolution process broke down
- BBB complaints: Zicom's BBB complaint record includes disputes about product/listing accuracy and advertising clarity, including questions about what is actually included in a set
- Warranty pass-through: Premium Poly Patios does not act as the warrantor, meaning you would need to go directly to the manufacturer for warranty claims, with the retailer only offering assistance
Pricing: what reviews and product listings suggest you'll spend
Pricing at Premium Poly Patios reflects standard retail pricing for POLYWOOD furniture, which is mid-to-premium tier for outdoor furniture. The free shipping is legitimately valuable here because poly lumber furniture is heavy and shipping typically adds significant cost elsewhere. Based on current product listings, here is what the price ranges look like across common categories.
| Product Type | Example Item | Listed Price |
|---|---|---|
| Single lounge piece | POLYWOOD Nautical Chaise Lounge | $369 |
| Mid-size dining set | POLYWOOD Lakeside 7-Piece Farmhouse Dining Set | $1,695 |
| Large dining set | POLYWOOD Classic Adirondack 7-Piece Dining Set | $2,493 |
These prices are competitive with authorized POLYWOOD dealers. The value question is not really about whether the prices are fair for the products; it is about whether you can trust the order fulfillment process. A $2,493 dining set delivered to the wrong specs, followed by a week of unanswered emails, is a very different experience than the same set arriving correctly on schedule. Given the review distribution, that risk is real enough to factor into your decision.
The warranty pass-through structure is also worth factoring into your value calculation. If you have an issue after 7 months from purchase, you are responsible for return shipping costs on any eligible product. That can be a significant additional expense on heavy furniture pieces. POLYWOOD itself offers strong manufacturer warranties (often 20 years on residential use), but you would need to work through the manufacturer directly, not exclusively through Premium Poly Patios.
Questions to ask and documents to request before you pay
Given the complaint patterns in the review data, going into an order without doing a bit of due diligence upfront is risky. Before placing any order, especially for sets over $500, ask these specific questions and get answers in writing via email.
- What is the current estimated shipping timeline for the specific item I am ordering, not a general range? Ask for this in writing.
- What is included in this set exactly? Request a written itemized list of every piece included in any multi-item set before you pay, not just the product page description.
- What is the return process if an item arrives damaged or incorrect? Who covers return shipping, and what is the timeline for replacement?
- Who is the manufacturer warranty provided by, and how do I initiate a warranty claim if I have a defect after delivery?
- After 7 months from purchase, what are the return shipping terms if a warranty issue arises?
- Who is the legal entity I am contracting with? (Answer: Zicom, Inc. doing business as Premium Poly Patios, per their Terms and Conditions.)
- Request a written order confirmation that specifies the exact item, color, dimensions, and quantity before your card is charged.
Documents worth reviewing before you complete a purchase include their Terms and Conditions (which identify Zicom, Inc. as the contracting company), the Warranty page (to understand exactly what the retailer covers versus what you pursue directly with the manufacturer), and the Shipping and Delivery Information page. Read the warranty page carefully for the 7-month return shipping cost threshold and the requirement to submit written explanations plus photos to initiate any claim.
How to compare your options and make a confident decision
If you are set on POLYWOOD or poly lumber furniture specifically, Premium Poly Patios is one of multiple online retailers you can compare. If you want to compare Lancaster specifically, search for Lancaster poly patios reviews to see whether local buyers report similar fulfillment and support issues. The key is not to assume that any single site is the only place to find these products. You can purchase POLYWOOD directly from the brand's own website, from Amazon, from specialty outdoor retailers, and from local authorized dealers. When comparing, weigh not just price but return policies, customer service accessibility, and review track records.
If what you actually wanted was a full patio installation service, a covered enclosure, or a contractor who designs and builds an outdoor space, Premium Poly Patios is not that company. For those needs, you would want to look at local patio contractors and installation companies with verifiable project portfolios, licensed and insured crews, and warranties that cover labor. If you want eli's paver patios reviews to compare, look for clear proof of completed projects and how the team handles scheduling and disputes local patio contractors and installation companies. Other retailers and contractors in the outdoor living space, including companies focused on paver patios and specialty enclosure systems, can be compared through review aggregators that centralize real customer feedback from your specific region.
Before you decide, consider running a side-by-side check on a few criteria that the review data highlights as pain points for Premium Poly Patios specifically.
| Factor | What to Look For in a Better Option |
|---|---|
| Customer service accessibility | A phone number that is answered, not just an email contact form |
| Order accuracy | Detailed itemized order confirmation sent before shipping |
| Shipping transparency | Real-time tracking and proactive delay communication |
| Return process | Clear, prepaid return labels for incorrect or damaged items |
| Warranty handling | Retailer acts as a direct warranty point of contact, not a pass-through |
| Review profile | Consistent 4+ star average with recent reviews and specific product mentions |
| BBB status | Accredited business with resolved complaint history, not just a rating |
If you are comparing patio product and service companies more broadly, looking at verified review profiles for local and regional competitors gives you a much clearer picture than any single company's marketing claims. If you are specifically reading proficient patios reviews, focus on how the ratings align with fulfillment and customer support, not just product quality claims. Companies like those covered alongside Premium Poly Patios in local patio reviews (covering paver contractors, specialty retailers, and outdoor living installers) can help you benchmark what a well-reviewed option looks like in your area before you commit to anyone. If you want more detail on that same ordering experience, browse apex patios reviews to compare how other customers describe shipping, accuracy, and support. If you are searching for heritage patios reviews, use the same approach: focus on verified, region-relevant feedback and recent dates before you place an order local patio reviews. If you are specifically looking for palladium patios reviews, use the same approach to validate where ratings come from and whether issues match recent service and fulfillment local patio reviews.
Bottom line: Premium Poly Patios sells real products from a reputable brand at reasonable prices with free shipping. But the review data is too heavily weighted toward negative experiences to recommend ordering without doing your homework first. If you decide to proceed, get everything in writing, double-check your order confirmation against the website listing before shipping, and pay with a credit card so you have a dispute path available if things go sideways. If the review pattern concerns you (and a 65% one-star rate should give you pause), buying directly from POLYWOOD or a local authorized dealer with a stronger customer service track record is a safer bet for a large purchase.
FAQ
Are Premium Poly Patios reviews mostly about the furniture quality, or about order and service problems?
The overall review distribution is strongly tied to fulfillment and service issues, like shipping delays, incorrect deliveries, and trouble reaching support. That means even if the product itself is good, your real risk is whether the right item arrives on time and whether you can get help quickly if it does not.
If I order and something arrives wrong, how can I reduce the chance of a long dispute?
Document immediately, take photos of the box condition and the packing slip, and compare the delivered item specs to the exact listing you ordered. Then request written confirmation of the correction plan (replacement, refund, or return instructions) within the first few days so you have a clear timeline if support becomes unresponsive.
Does buying POLYWOOD from this retailer change the manufacturer warranty compared with buying elsewhere?
The retailer warranty and the manufacturer warranty are often separate systems. For issues that fall under the manufacturer’s coverage, you may still need to work through POLYWOOD directly, and the retailer’s process can shift who pays for shipping or how claims are initiated. Before ordering, confirm whether the retailer requires you to submit claims through them first.
Is free shipping actually a good deal for heavy items like dining sets or bar sets?
Free shipping can be valuable because poly lumber items are heavy, but the value depends on how often problems happen and how returns are handled. If you end up returning due to incorrect or damaged items, return shipping costs and logistics can outweigh the initial savings, so check the return terms before you buy large sets.
What return or dispute timeline should I expect if I only receive the items but not the correct configuration?
Incorrect-spec deliveries often trigger longer back-and-forth than standard returns. Your best move is to verify the order confirmation and contents as soon as it arrives, then ask for a written resolution timeline. If the retailer requires photos and written explanations to start a claim, do that immediately to avoid delays that can make disputes harder later.
How should I interpret a high rating like “A+” from the BBB when there is no BBB accreditation?
An A+ rating without accreditation does not indicate the company meets BBB standards or includes paid oversight. It usually means the company has responded to some complaints, but it does not guarantee low complaint volume, fast resolution, or strong customer service. Treat it as a limited signal, not a reliability guarantee.
What’s the best way to check whether reviews are current and first-hand?
Look for the review dates and whether multiple reviews describe the same failure points (like the same kind of incorrect item or similar support breakdown). If the dataset includes older imported reviews or vague experiences, it is less useful for predicting your likely outcome today.
Is it safer to place a large order, like a dining set, if I pay with a credit card?
Paying by credit card gives you a dispute path if resolution fails, which can reduce downside risk. However, it is not a substitute for good order verification, fast documentation, and clear written requests for replacement or refund. A credit card dispute can still take time and may not resolve the immediate delivery problem.
If I want installation or an enclosure service, what should I look for instead?
This retailer is an online seller, not a local contractor. If you need design, scheduling, and labor warranties, look for a licensed and insured local company with a portfolio of completed projects and clear written handling of change orders and delays, rather than expecting “service” as part of a furniture shipment.
What order-check should I do before the items ship to avoid incorrect deliveries?
Compare your cart and confirmation against the website listing details that matter for outdoors furniture, like color, dimensions, and set configuration. Also confirm that the payment confirmation and order number match what you see in the retailer’s own email trail, so you can prove what you requested if a mismatch occurs.
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